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2 min

Tenacious 2.5: split a bike off a job, mark a line tax-free, discount the line that changed

By Robert Hattala

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Tenacious Systems dashboard showing bikes in the shop, quotes, invoices and the day's work
fig. 01A two-bike job can now become two tickets without rewriting agreed paperwork. Tax-free lines and per-line discounts carry through the ticket, quote, invoice and customer view.Nov 8, 2026

Bike shop work rarely stays inside the plan. One bike on a two-bike job turns into a long repair, a line needs a different tax treatment, or a customer agrees to a discount on one item. Tenacious 2.5 handles those cases without forcing the whole job to be rebuilt.

Split a bike, or close it out

When one bike on a two-bike job turns into a long repair, the bike card offers Split. It moves that bike's work, parts and notes onto a new ticket with a fresh draft quote, while the original ticket keeps the rest.

If the paperwork is already out, splitting would rewrite what the customer agreed to. In that case the card offers Close out instead. The bike stops counting as open work, the job stays open for the other bike, and Reopen puts it back.

Tax-free lines

Open a line on the work list and use the Tax-free or Taxed control. The line, its draft quote and its invoice carry the same flag, so the bill, quote and sale summary agree. The catalog remembers an item's tax-free setting and carries it onto a ticket or quick sale. Deleting an exempt line from a paid bill now credits what was actually paid for it.

Per-line discounts

Unpaid local invoices can carry a discount on an individual line. The discounted net is mirrored to the ticket, shown on quote previews, PDFs and the customer portal, and carried through invoice rebuilds and tax-inclusive totals. Declined lines stay out of subtotals, so converting a quote cannot bill work the customer declined.

Why it matters at the stand

The common thread is that the customer-facing record and the shop-facing record have to agree. A split bike should not inherit the other bike's work. A tax-free line should not be taxed on one screen and exempt on another. A discount should not change the line without changing the total.

Version 2.5.0 shipped November 5. The per-line discount update followed on November 8. If you run a bike shop and want a walkthrough, start at the contact page.

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