Question 1

Why no SaaS login wall?

Accepted Answer

Because your tools should work without an internet connection or a login wall. We believe in software that works offline, respects your privacy, and doesn't hold your data hostage.

Question 2

Is the code audited?

Accepted Answer

Every release goes through automated security scanning and a manual review pass before shipping. We take security seriously and welcome scrutiny of our code.

Question 3

Can you migrate my current site?

Accepted Answer

We port WordPress, Wix, and Shopify data into Sanity or Payload. Our migration process preserves content, SEO rankings, and URL structure where the source platform allows it.

Question 4

What operating systems do you support?

Accepted Answer

Our desktop apps run on Windows 10 and 11 (64-bit). macOS support is coming soon.

Question 5

How do updates work?

Accepted Answer

We use delta updates that only download what changed. Updates are automatic but can be disabled if you prefer manual control. Subscriptions include updates while active; desktop app licensing and update terms are scoped per engagement. Contact us for details.

Question 6

Do you offer refunds?

Accepted Answer

Yes, we offer a 30-day money-back guarantee. If our software doesn't solve your problem, we'll refund your purchase. No questions asked.

Question 7

Can I use the software on multiple computers?

Accepted Answer

Licensing varies by product. Desktop apps typically include a single-device license with upgrade options for teams. SaaS products like Tenacious Systems use per-seat pricing. Contact us for details.

Question 8

What data do you collect?

Accepted Answer

None by default. If you opt into telemetry, we collect anonymous usage stats to improve the software. We never collect personal data, file contents, or browsing history.

Question 9

How fast is support response time?

Accepted Answer

Standard email support responds within 24-48 hours. Need faster turnaround? Ask us about priority support when you contact us.

Question 10

Can I get the source code?

Accepted Answer

Source code is available for security review under NDA. For full source access, we offer enterprise licenses with custom terms.

Questions we get before a project starts.

Questions we get before a project starts.